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Frequently Asked Questions

Frequently Asked Questions

General

We accept both appointments and walk-ins for your convenience.

You can apply online or pick up an application from outside the office.

Once you upload all the necessary information, we’ll work on your application quickly! Approval typically takes anywhere from 24 to 48 hours. We’ll keep you in the loop throughout the process!

We offer a 12-month lease term.

You can pay your rent by check, money order, or online.

Flex allows you to schedule your monthly payment into two smaller payments, giving you greater financial flexibility. Full monthly rent payments are provided to the property by Flex on the 1st. Sign up is available directly in your RentCafe resident portal and is reviewed for approval by Flex. Flex charges a monthly membership fee based on the amount of the credit line that is approved. The monthly membership fee is up to $14.99. A bill payment fee of 1% of your total rent is also charged, additional card processing fees apply when using a credit card.
 

While renter's insurance is not required, we highly recommend it for your protection.

Your rent includes water, sewer, garbage, and heat.

To set up your utilities, please contact GVEA directly.

You can use GCI for internet and cable services.

Amenities

The property offers laundry facilities and an on-site management team for your convenience.

Yes, parking is available.

Pet Policy

Our community is pet-friendly, and there is a dog park directly across the street.

Location

Our community is uniquely located in the heart of North Pole, within walking distance of stores, schools, the post office, banks, and playgrounds—offering both convenience and a strong sense of community.

We are located in the Fairbanks North Star School District.

The nearest grocery store is Safeway, located just 600 yards away.

Maintenance

Yes, we offer on-site maintenance.

For maintenance issues, please submit a maintenance request or contact the emergency on-call number.

No, you do not need to be present for a service technician to complete the work.

Didn't find an answer?

Our team is always ready to answer your questions.